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Frequently asked questions
Common questions about our products and how we work.
Visit any branch with your ID and proof of address, or open an account online at /apply. We will verify your details and activate your account within 24 hours.
Salary advances are decided in minutes. Standard loans take 1-3 business days. Business and SME credit go through a structured underwriting cycle of up to 10 days.
Rates vary by product. See all products for indicative rates, or run a quote on the calculator.
We are licensed and supervised by our central bank, and member deposits are insured up to the statutory limit. Read the full security overview at /security.
Yes — our diaspora products let you save, send money home, and even buy property remotely. See the Diaspora segment.